• When tensions rise with a fellow staff members, lower your stress by breathing out slowly. Count to four as you inhale, then count to eight as you exhale. Repeat this "relaxing breath" as much as you need to, as you calm yourself down and clear your mind.

• Listen to others with an open heart. Give your full attention to what is being said, knowing that you don't have to agree with it.

• Pause before you respond. Be aware of the power of your words to be either constructive or destructive - and choose with care.

Labels: Conflict